Frequently asked questions
How do I place an order?
Simply browse our store, add items to your cart, and proceed to checkout. Follow the steps to enter your shipping and payment details to complete your order.
Can I modify or cancel my order after placing it?
We process orders quickly, so changes may not always be possible. Contact us immediately at support@braneit.com.au with your order number, and we’ll try to assist.
Do I need an account to shop?
No, you can check out as a guest. However, creating an account lets you track orders, save favorites, and checkout faster next time.
Where do you ship to?
We currently ship within Australia only. For more information check our Shipping Policy for details.
How long does shipping take?
Orders are typically dispatched within 1-3 business day after payment clearance. Please note the following estimated delivery windows:
Victoria (VIC): 3-5 business days
New South Wales (NSW), South Australia (SA), Australian Capital Territory (ACT): 4-8 business days
Queensland (QLD), Northern Territory (NT), Western Australia (WA), Tasmania (TAS): 7-10 business days
Important Notes: Delivery times are estimates only and may vary due to factors beyond our control. While we strive for timely delivery, we cannot guarantee specific delivery dates or times. If your order has not arrived within 10 business days of dispatch, please contact our customer service team for assistance. For the most accurate tracking information, please refer to your courier's updates.
Do you offer free shipping?
Free shipping is available only on selected products.
How can I track my order?
Once shipped, you’ll receive a tracking number via email. Click the link or visit the carrier’s website to track your package.
What payment methods do you accept?
We accept credit/debit cards (Visa, Mastercard, Amex), PayPal.
Is my payment information secure?
Absolutely! We use SSL encryption and trusted payment gateways to protect your data. We never store full credit card details.
What’s your return policy?
We accept returns within 7 days of delivery for unused/unopened items. See our [Returns Policy] page for instructions.
Note: A refund or replacement will not be provided if products are being misused, mishandled, or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.
How do I request a return?
Contact us at support@braneit.com.au with your order number and reason for return.
How long do refunds take?
Once we receive your return, refunds are processed within 3 business days. Timing depends on your payment method.
Still have questions? contact us.
Contact