Products that are received faulty, damaged, or not as described are eligible for a return, refund, or replacement by Australian Consumer Law (ACL). We are committed to ensuring that all products meet the standards of quality and reliability expected by our customers. However, please note that we do not accept returns or provide refunds for Changes of Mind (COM). We encourage you to carefully consider your purchase to ensure it meets your needs and expectations.
Delivery Timeframe:Please note that we cannot guarantee an exact delivery date. The estimated delivery timeframes exclude weekends, public holidays, and any potential delays caused by local shipping carriers due to network congestion, natural disasters (such as floods or bushfires), or other unforeseen circumstances.
Braneit offers shipping to almost all postcodes in Australia. (Please check the Undeliverable Postcodes below). Orders are generally shipped from our distribution centre in Melbourne and are typically processed within 1-2 business days (excluding weekends and holidays). Processing times may extend during peak seasons.
Delivery Timeframes
Orders dispatch within 1-2 business days after payment clearance. Estimated delivery windows:
Victoria (VIC): 3-5 business days
NSW, SA, ACT: 4-8 business days
QLD, NT, WA, TAS: 7-14 business days
Important Notes
Delivery times are estimates only. Contact customer service if your order hasn't arrived within 14 business days of dispatch. Refer to courier updates for accurate tracking.
Delivery Partners
We partner with four trusted courier services:
Australia Post: For items under 22kg. Track at auspost.com.au/track
Fastway Couriers: For lighter parcels (non-PO Box addresses only). Track at fastway.com.au
Allied Express: For heavier items (over 22kg). Track at alliedexpress.com.au
Toll: For parcels under 30kg (non-PO Box addresses). Track at tollgroup.com/tools/mytoll
Order Confirmation
You'll receive an order confirmation email upon payment approval. We verify stock availability immediately - if unavailable, we'll cancel and notify you. In-stock items ship within 5 business days.